Elevating L’épicier's Payment Processing Capabilities

Client Background

L’épicier, a Quebec-based grocery delivery company with over 25 years of experience providing high-quality food and household essentials directly to customers’ homes. As demand grew and operations scaled, their existing billing and contract workflows, reliant on paper and manual processes, couldn’t keep up. They needed a more efficient, scalable system to handle recurring payments, customer contracts, and communication.

That’s when they turned to Stackfee: to build a modern payment automation and contract management platform tailored to the unique needs of a high-volume delivery business.

The Challenge: Manual Processes Limiting Growth

• Manual Billing Workflows: Payment collections relied on human oversight, creating delays, errors, and missed revenue opportunities.
• No Payment Recovery System: Failed transactions lacked automated rescheduling or notification, requiring costly manual follow-up.
• Fragmented Systems: Paper contracts and siloed tools made it difficult to streamline operations or analyze customer trends.
• Missed Revenue Opportunities: No built-in process to recover or monetize failed payments.

The company needed a secure, automated system to manage recurring payments, streamline failed payment recovery, and simplify customer communication, all without disrupting day-to-day operations.

Our Solution: A Scalable Platform for Payment Automation

• EFT Payment Integration: Seamless integration with the company’s banking provider to automate Electronic Funds Transfers and batch payment processing.
• Failed Payment Handling: Custom workflows to automatically detect, reschedule, and apply fees to failed payments—ensuring no money was left on the table.
• Contract Management Portal: A digital environment for managing client contracts and syncing key data with payment workflows.
• Real-Time Notifications: Integrated SMS and email systems to alert clients about payment statuses and account activity without manual intervention.

The first version of the system launched in just five months and has continued to evolve with new capabilities and refinements based on real-world use.

Technologies Used

• Back-end: .NET Core
• Front-end: Angular (Admin and Client Portal)
• Hosting & Infrastructure: Azure App Services, Azure SQL, Azure Blob Storage
• Third-party Integrations: SendGrid (email notifications), Twilio (SMS messaging)

Impact & Results

• Nearly 1 Million Payments Processed: The platform now supports high-volume transaction processing with minimal oversight.
• Improved Revenue Collection: Automated failure fees and recovery flows contributed to additional income.
• Operational Efficiency: Drastically reduced manual labor tied to payment processing and contract updates.
• Long-Term Scalability: The platform continues to evolve, adapting to business growth and enabling the team to launch new features faster.

Conclusion: Laying the Digital Foundation for Long-Term Growth

What started as a mission to fix outdated billing processes has grown into a mission-critical platform that powers L’épicier’s operations. Stackfee’s custom-built solution didn’t just automate payments—it laid the foundation for a more resilient, scalable business. As the platform continues to evolve, L’épicier is better equipped to meet the needs of a growing customer base and a rapidly changing industry.