From Door-to-Digital: DocuSign Implementation in Just 7 Days

Client Background

A Quebec-based home grocery delivery service approached Stackfee during the height of the COVID-19 pandemic. Their business was built on personal interactions—drivers would deliver groceries and collect physical signatures for contract agreements, recurring orders, and payment authorizations.

But with health guidelines and safety concerns restricting in-person contact, the company needed to adapt quickly. The challenge: maintain operational continuity and customer trust while moving critical parts of the business online, fast.

The Challenge: In-Person Signatures No Longer Viable

• Pandemic Restrictions: Signature collection at the door was no longer safe or practical.
• High Volume Transactions: With hundreds of recurring deliveries daily, the system had to support fast, frequent document generation and signing.
• Urgent Turnaround: To prevent service interruptions, the digital solution needed to be up and running within days.
• Scalability: The infrastructure had to scale automatically during peak order times, such as evenings and weekends.

The Solution: Seamless eSignature Integration for a Contactless Future

Stackfee delivered a complete eSignature solution in just one week by integrating DocuSign into the company’s digital workflow. We paired this with Azure Functions, a serverless cloud platform, to ensure the system could scale dynamically during high-demand periods without manual oversight.

Key Features Delivered:

• DocuSign Integration: Customers could now receive and sign contracts or authorizations digitally—no printing, scanning, or contact required.
• Serverless Infrastructure: Built on Azure Functions, the system scaled effortlessly with demand spikes, ensuring reliability even during busy delivery windows.
• Workflow Automation: Automated triggers prepared, sent, and tracked signature requests based on customer actions or delivery milestones.
• Future-Proof Design: The backend is ready to support additional digital workflows, such as consent forms, recurring order management, and customer account updates.

Technologies Used

• Back-end: Azure Functions (Serverless Architecture)
• Third-party Integrations: DocuSign (eSignatures)
• Hosting & Infrastructure: Microsoft Azure

Project Results

• Business Continuity Maintained: Contactless delivery was paired with contactless paperwork, ensuring uninterrupted service.
• Customer Convenience Improved: Clients could sign documents on any device, at their own pace—boosting satisfaction and reducing support requests.
• Efficient Processing: Digital automation replaced manual back-office work, speeding up onboarding and recurring billing setup.
• Ready to Scale: The cloud-native design ensures the system is ready for future growth, seasonal spikes, or service expansion.

Conclusion: From Contactless Crisis to Operational Advantage

What started as a rapid adaptation to pandemic restrictions has become a cornerstone of the grocery delivery service’s modern operations. By integrating DocuSign with a scalable Azure-based architecture, Stackfee helped the company eliminate physical friction, streamline operations, and prepare for a more digital, efficient future.

The project is a strong example of how thoughtful technical integration, executed fast and built to last, can turn short-term challenges into long-term opportunities.